PIRIRĀKAU HAUORA CHARITABLE TRUST

Kaupapa Maori Health Care Services
in Te Puna, Bay of Plenty, New Zealand.
07 552 4573

FAQs / Patai


Q. What is Kaupapa Māori?

A. We practice Māori values and philosophy of Te Reo, Rangatiratanga, Whakapapa and Whānaungatanga.  Māori know Māori best, and are the most qualified to identify our needs and make sure these needs are being met.  We are all about improving the health and wellbeing of Māori people, by Māori for Māori but not exclusive to Māori.
 


Q. What is the benefit for my whānau?

A. Whānau friendly environment and services which cater specifically to the needs of the whānau and having low cost services.
 


Q. Are Pirirakau Hauora services just for Māori & for people who whakapapa to Pirirakau hapū?

A. No.  While our services are for predominately Māori whānau within Pirirakau hapū we are not exclusive.
 


Q. What is a PHO?

A. A PHO (Primary Health Organisation) is the main organisation funded by the government to provide low cost doctors consultations and other health packages to all of those enrolled with one.
 


Q. Who is our PHO Providers?

A. Our PHO is Nga Mataapuna Oranga, they are based at 157 Fraser Street, Tauranga.
 


Q. Nga Mataapuna Oranga, who are they?

A. Nga Mataapuna Oranga is the only Māori PHO in the Tauranga area, it is the local non profit organisation chosen by the government to provide low cost services.
 


Q. Does Pirirakau Hauora come under a PHO?

A. Yes.  We are one of the many satellite clinics that come under Nga Mataapuna
 Oranga.


Q. What does Enrolling with the PHO mean?

A. Means you get the low cost doctors consultation fees and prescriptions.  If you don’t want to register with our Clinic then you are regarded as a CASUAL, and pay a higher fee.

 

Q. What is a Registered Client?

A. When you enroll at Pirirakau Hauora you become a REGISTERED client.  This means we are your preferred provider.
 


Q. So how do I know if I’m registered?

A.  If you are not sure, come into the clinic and we will re-register you to make sure.
 


Q. Can I stay enrolled at my previous provider?

A. No, You must decide who you want as your preferred provider.
You must also inform all providers that you are registered at another Doctors Clinic or have visited another clinic.

 


Q What happens if I see another Doctor?

A If you see a doctor at another clinic but are registered with Pirirakau Hauora, next time
you visit Pirirakau Hauora you may be charged as a casual.
 


Q Why not go elsewhere?

A Pirirakau Hauora is funded on the total amount of patients that are registered. If you are registered and decide to visit another doctor we have to pay that doctor for seeing you because we get your funding for all your doctors visits.

Every month we receive a notice letter from the PHO, informing us that a certain number of our registered patients have visited other providers.

Every time you visit another clinic outside our PHO the cost of those visits is deducted from our funding.

 


Q.  Do I need to enrol?

A. Everyone needs to be enrolled with a PHO whether you are healthy or not.
If you are unsure about your registration please fill in another registration form.

Final Checklist
of questions for you …


- Are you registered with Pirirakau Hauora?

- Are we your preferred provider?

- Have you had your files transferred?

- Have you visited another doctor within the last 3 months?

- Do you understand what a PHO is?

- Are you aware that if you registered with our doctor’s service and every time you visit another clinic outside our PHO the cost of those visits is deducted from our funding?

- Are there any reasons WHY you choose to visit another provider?

- Any additional questions or comments please phone us to discuss or send us an email.  We value your feedback and suggestions.